Key Performance Indicator & Balance Scorecard

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This programme demonstrates how managers and HOD’s can use this revolutionary tool to mobilize their people to fulfil the company’s vision and mission. The Balanced Scorecard is more than just a measurement system that can channel the energies, abilities, and specific knowledge held by people throughout the organization toward achieving long term strategic goals.

By the end of this course, managers will be able to develop organizational KPI, cascade the relevant KPIs, prepare action plan and communicate KPI to their subordinates


Learning Objective

  • Have an overview of the Balanced Score Card Perspectives, Concept and application of Balanced Scorecard
  • Translate strategic directions to key action items
  • Install a systematic strategic planning process in their organisation through the Balanced Score Card
  • Know how to write and use KPI to achieve objectives set
  • Implement and evaluate the effectiveness of  KPI
  • Ensure accountabilities in executing KPIs
  • Communicate key action items and obtain buy in from team members.


Target Audience

Anyone who will be developing the KPI for organization or department.


Program Duration

2 Days


 Program Content (9.00am -5.00pm)

 Module 1: Managing Performance Using BSC

  • The Balanced Scorecard as a management system
  • Clarify and translate vision and strategy
  • Communicate and link strategic objectives and measures
  • Plan, set targets, and align strategic initiatives

 Module 2: Why BSC as KPI Baseline

  • Financial measurement
  • Linking multiple scorecard measures to a single strategy
  • Organizational unit for a balanced scorecard
  • Strategic positioning or core competencies/capabilities-driven

Module 3: Measuring Business KPIs

  • Financial Perspective
  • Customer Perspective
  • Internal Business Process Perspective
  • Learning and Growth Perspective
  • Linking Balanced Scorecard Measures to Your Strategy
  • Translating strategic directions to key action items

 Module 4: Introduction to KPIs

  • The need and purpose for Key Performance Indicators
  • Managing performance and the benefit of involvement and commitment
  • Share responsibility for business results
  • Emphasis is on result (what), skill and behaviour (how)
  • Link to Balanced Scorecard and Strategic Management Process

 Module 5: Determining Key Results Areas

  • New approach to selecting objectives
  • Guidelines for determining Key Results Area
  • Examples of Key Results Areas
  • Determining your Key Results Area
  • Using quality management tools to determine your Key Results Areas

 Module 6: Determining KPIs

  • Why is establishing Performance Measurements so important
  • What are the guidelines for identifying Key Performance Indicators?
  • The Planning Phase – The Key Performance Indicator Planning Cycle
  • Developing Key Performances Indicators for the organization and departments
  • Presentation on KPI

 Module 7: Strategic vs Operational Objectives

  • What are the Operational objectives?
  • How many objectives should your organization have?
  • Recommended process for selecting objectives
  • Ensuring accountability – how to track and document performance?
  • Performances review
  • Reward and recognition

 Module 8:Monitor Performance

  • Monitor and Feedback Mechanism in KPIs


Training Approach

  • Presentation
  • Skills Practice
  • Group Discussion