Excellent Communication & Interpersonal Skills

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Introduction

Today, communication and interpersonal skills competence is essential for all level of employees in all sector of the industry. It is crucial for people to understand and learn the importance of understanding people at work, as well as maintaining solid relationship with others.

The essence of communication and interpersonal skills is the ability to communicate well. And, everybody can possess such important skills through sufficient training and practice. The truth is good communicators develop themselves over time, continuously sharpening their skills and learning every time they communicate.

Learning Objective

At the end of the programme, participants will be able to:

  • Develop deep understanding of other people’s personalities so that they will be able to interact with them effectively.
  • Enhance ability to influence and win the hearts of the people so that more work can be accomplished effectively together.
  • Improve image of the organisation to become tight-knit and highly conducive for teamwork, thus improving productivity level at workplace.
  • Develop the ability to think analytically and fast when communicating.
  • Enhance understanding of what the audience wants and needs to know.
  • Deepened knowledge on how to interact with others immaculately, and identifying the common mistakes that can put off other people, which can negatively affect productivity and working relations.
  • Learn how to maintain a clear and concise way of interacting with people.
  • Know how to handle and deal with interpersonal conflicts at workplace.
  • Increase self-confidence and self-empowerment to interact and work closely with people.

 

Program Duration

2 Days

Program Content (9.00am -5.00pm)

DAY 1

Paradigm Shift

  • Working with the Right Communication and Relationship Paradigm
  • Change in Communication Process

Developing the Essence – Attitude!

  • Understanding Others & Self
  • Changing your mindset towards people
  • Attitude and productivity
  • Attitude determines type of response

Communication Competence Module:

Becoming the Communicator

  • What Makes a Good Communicator
  • What makes a Bad Communicator
  • Barriers in Communications
  • Using Transactional Analysis when Communicating

Non-verbal Communication

  • Analysing Your body Language
  • Knowing Which Body Language is Appropriate
  • Change Your Habits Today

 

DAY 2

A.Giving and receiving feedback

  • The rules of feedback
  • Sensitivity
  • Honesty
  • Receptiveness
  • Exploring different ways
  • Importance of self esteem
  • Praising / Criticising behaviours not the individual

B. Interpersonal Competence Module

Knowing People by Understanding Assertive, Passive and Aggressive Behaviours

  • Passive Behaviour
  • Aggressive Behaviour
  • Assertive Behaviour

HUMAN PSYCHOLOGY

  • Human Behavior and Human Values
  • Ego states
  • Overcoming Ego and Working With Universal Values

D. Achieving Synergy at Workplace

  • Developing strong teams through good communication and strong interpersonal skills

 

Training Approach

This program is conducted in a workshop manner. A combination of minimal lectures and lots of group/ individual activities interwoven with games, exercises, case study, discussion and experiential learning techniques, coupled with psychological approach

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